07-02-2010


TO WHOM IT MAY CONCERN,


ON JANUARY 1, 2010, MY HOME IN BRAYMER, MO CAUGHT FIRE AND FIVE PEOPLE PERISHED IN THAT FIRE: FOUR OF MY GRANDCHILDREN AND ONE OF MY GRANDSON’S BEST FRIENDS.


DURING THE SUBSEQUENT MONTHS SINCE THIS HORRIFIC TRAGEDY MR. SMITH, THE OWNER OF SERVICE THAT OUT PERFORMS, CAME ALONG WITH HIS CREW TO MY HOME. THEY TREATED MY BELONGINGS AS IF THEY WERE THEIR OWN. I FOUND HIM TO BE VERY PROFESSIONAL, HONEST, AND MOST OF ALL; HE TRULY CARES.


I HIGHLY RECOMMEND KIT SMITH AND HIS COMPANY, SERVICE THAT OUT PERFORMS, TO ANYONE THAT WOULD NEED CLEANUP AND RESTORATION SERVICES.


SINCERELY,

    J SILKWOOD





09-09-09


WHAT CAN I SAY ABOUT MOLD? IT CAN KILL YOU!!!


I CAN PROMISE YOU IT ISN’T ANYTHING TO FOOL WITH. WHEN THE FIRST SIGN ON MOLD WAS DISCOVERED, IT DIDN’T APPEAR TO BE SO MUCH. SO, LIKE A LOT OF PEOPLE, I THOUGHT SOME BLEACH WOULD TAKE CARE OF IT.


WELL, FOR SOMEONE LIKE ME WITH COP D-ASTHMA (BAD LUNGS), IT WAS A BAD THING. I ENDED UP GOING TO THE HOSPITAL AND WAS ADMITTED FOR A FEW DAYS FOR WHAT THEY CALLED COP D EXACERBATION. WHEN I WAS DISCHARGED FROM THE HOSPITAL, OF COURSE, I CAME BACK TO THE SAME SITUATION. AT THAT TIME, I DIDN’T KNOW THAT OUR CLEANING JOB HAD MADE THE MOLD MORE TOXIC THAN NORMAL.


WITHIN FORTY-EIGHT HOURS, I WAS BACK IN THE HOSPITAL IN ICU AND NOT EXPECTED TO LIVE. THAT NIGHT MY ANGELS WERE WITH ME, BECAUSE I WOKE UP KNOWING I WAS IN TROUBLE. I MADE IT TO THE LIVING ROOM, TURNED ON THE PORCH LIGHT, UNLOCKED THE DOOR AND CALLED 911. BY THE TIME THEY GOT TO ME, I WAS PASSED OUT ON THE FLOOR.


AFTER ABOUT TWO WEEKS IN THE INTENSIVE CARE UNIT, THEY PUT ME ON HOSPICE CARE AND TRANSFERRED ME TO A NURSING HOME. I DON’T REMEMBER MUCH ABOUT MY HOSPITAL STAY, SOME OF THAT IS BECAUSE OF THE MEDICATION THEY GAVE ME FOR COMFORT. I DON’T EVEN KNOW HOW I WAS TRANSPORTED TO THE NURSING HOME.


WHEN THEY WERE ABLE TO GET ME IN A BED AND OFFERED ME MEDICATION TO HELP CALM ME DOWN, I REFUSED TO TAKE IT. IT TURNED OUT TO BE A GOOD THING. THE MEDS STARTED TO LEAVE MY SYSTEM AND I WAS ABLE TO START THINKING A LOT MORE CLEARLY. THAT’S WHEN I REALIZED HOW WEAK I WAS. I COULDN’T STAND AND ALSO HAD A HARD TIME TURNING OVER. NOW, I REALIZED THAT I HAD A LOT OF WORK AHEAD OF ME. MY BRAIN WASN’T CONSISENTLY WORKING RIGHT, AND THAT I ATTRIBUTE THAT TO THE MOLD EXPOSURE. THE REASON FOR ME THINKING THAT, IS THAT THE MEDICATION WORE OFF IN A MATTER OF DAYS. BUT, EVEN NOW, I STILL HAVE PROBLEMS WITH MEMORY AND CONCENTRATION. I AM REASONABLY SURE THAT IS RESIDUAL FROM THE MOLD.


WHEN I WAS ABLE TO THINK MORE CLEARLY I CALLED STATE FARM. THEY INFORMED ME THEY DIDN’T COVER MOLD. I ASKED IF THEY COULD GIVE ME NAMES OF COMPANIES THAT DEAL WITH MOLD. THEY GAVE ME THE NAME AND NUMBER FOR TWO COMPANIES AND I CHOSE S.T.O.P. RESTORATION, LLC. I WAS VERY GLAD I  DID. KIT EVEN CAME TO THE NURSING HOME TO GET THE INFO THEY NEEDED TO GET STARTED. I GAVE THEM CONTACT PEOPLE THAT COULD LET THEM INTO THE HOUSE AND THEY DID THEIR “THING”. THE PICTURES AND THE LAB RESULTS WERE IMPRESSIVE. THE PULMONOLOGIST WAS RATHER DOUBTFUL THAT THE MOLD WAS MY PROBLEM. THAT IS, UNTIL MY FIRST OFFICE VISIT WHEN I PRESENTED HIM WITH THE DOCUMENTATION FROM THE LAB. THAT GOT HIS ATTENTION!


EVENTUALLY WE FOUND THE SOURCE OF THE MOLD. KIT HAD TOLD ME THE FOUNDATION WAS WET. AFTER THINKING ABOUT IT FOR A LONG TIME, IT HIT ME. THE PIPE TO THE OUTSIDE WATER SPIGOT HAD FROZEN AND SPLIT. MY HUSBAND THOUGHT HE HAD TAKEN CARE OF IT BY RUNNING ANOTHER LINE TO A SECOND SPIGOT OUTSIDE. THIS HAPPENED ABOUT 7 YEARS AGO, SO WE WERE FEEDING THE MOLD ALL THESE YEARS. ONCE I KNEW THE SOURCE AND SAW THAT “DEAD” SPIGOT WAS DRIPPING, I PUT A 5 GALLON BUCKET UNDER THE DRIP AND WITHIN 24 HOURS, IT HAD COLLECTED CLOSE TO 2 GALLONS OF WATER. I CALLED KIT, AND IT WAS VERIFIED. A PLUMBER WAS CALLED AND HE CAPPED OFF THAT PIPE. NOW THERE ARE NO MORE DRIPS FEEDING THE MOLD.


THANKS TO ALL OF THE FOLKS AT S.T.O.P., I CAN FEEL SAFE. THEY HAVE GIVEN ME A GOOD EDUCATION TOO! I TRY TO PASS ON THE KNOWLEDGE TO ANYONE WHO MENTIONS THE WORD MOLD: NEVER USE BLEACH MOLD!!!!


THANK YOU,

    JOAN KILLION





Service That Out Performs,

I would like to give my highest recommendation to Kit Smith and his team of professionals at S.T.O.P. As a Certified A.S.H.I. home inspector it is vitally important that I have solid, professional people to recommend to my clients when they are facing environmental issues with a potential property investment. I have come to trust Kit as my “Go To” guy. I know Kit and his team will treat my clients with the same professionalism that they would receive from our company. Thanks Kit. I appreciate you not only as a vendor, but a partner in the furthering of the great service for our clients.

    Dan Ball,

    President 

    Highland Home-Right LLC

    Certified A.S.H.I. Home Inspections




To Whom it May Concern:

This letter is written as a reference to Kit Smith of S.T.O.P. ( Service That Out Performs).

Kit was hired to work at my home to restore a water-damaged bathroom and bedroom. He and his team did a fantastic job and went above and beyond what I expected. Kit is very professional and timely, and he as well as those who worked with him were very pleasant to work with. I would NOT hesitate to recommend Kit Smith and S.T.O.P. to anyone who is in need of restoration services!

    Sincerely,

    Christina Moeller




February 7, 2009

To Whom It May Concern:

    It is my pleasure to provide this letter of recommendation concerning Service That Out Performs. Billings Construction Company is a construction management company that deals with commercial construction. We have worked with S.T.O.P.  for the last years on numerous mold remediation.

    I cannot imagine that we could have found a better company to work with. They have dealt with us honestly and with integrity. S.T.O.P. provided the knowledge and project management skills necessary to successfully complete these projects.  All concerns were handled in a professional and caring manner. Kit Smith and his team went the extra mile working on weekends and over long weekends to minimize the disruption and inconvenient to our clients.

    I am happy to recommend Service That Out Performs unequivocally.


    Sincerely yours.

    Jeff Billings

    Vice President





November 27, 2008

Service That Out Performs

    I would like to recognize Kit Smith and Service That Out Performs as a reputable company. I utilized his company to work on mold remediation on a commercial job and i was impressed by the professionalism delivered. Kit provided exceptional customer service and support.

    I believe Kit runs S.T.O.P. with high ethical standards that are consistent with his desire to deliver high quality service to his customers.

    Jeff Billings



 
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